Privacy Policy
App Privacy Policy
Welcome to Eagle Technosys (“Company”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App mobile application, website, software platform, and related services (“Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Mobile number
Email address
Company name
Address information
Profile details
b. Location Information
App may collect precise and background location data from delivery agents/drivers when tracking is enabled.
This information is used for:
Live driver tracking
Shipment monitoring
Delivery status updates
Route and task management
Operational monitoring
Admin visibility of active deliveries
Location tracking may continue while the app is running in the foreground or background during active delivery operations.
c. Device & Technical Information
Device model
Operating system version
App version
IP address
Log data
Network information
Crash reports
d. Shipment & Operational Data
Order details
Pickup and delivery information
Shipment status
Tracking events
Proof of delivery information
2. How We Use Your Information
We use collected information to:
Provide and operate our Services
Manage logistics and delivery operations
Enable real-time tracking features
Improve platform performance
Communicate important service updates
Provide customer support
Prevent fraud and unauthorized access
Comply with legal obligations
3. Background Location Usage
App uses background location access to support live driver tracking for active delivery tasks.
When a delivery agent is marked online or assigned an active shipment, the app may periodically collect and transmit location data even when the app is minimized or running in the background.
This functionality allows administrators and businesses to:
Monitor delivery progress in real time
Assign nearby tasks efficiently
Improve operational accuracy
Ensure delivery transparency
A persistent notification may be displayed while background location tracking is active.
Users may disable location permissions through device settings; however, certain tracking-related features may not function properly.
4. Data Sharing & Disclosure
We do not sell personal information.
We may share information with:
Business customers using the App platform
Delivery partners and operational staff
Cloud hosting and infrastructure providers
Legal authorities when required by law
Information is shared only to the extent necessary to provide the Services.
5. Data Security
We implement reasonable administrative, technical, and security measures to protect user information against unauthorized access, alteration, disclosure, or destruction.
However, no digital platform can guarantee absolute security.
6. Data Retention
We retain information for as long as necessary to:
Provide Services
Maintain operational records
Resolve disputes
Comply with legal obligations
7. User Rights
Depending on applicable laws, users may have rights to:
Access their information
Correct inaccurate data
Request deletion of data
Withdraw permissions such as location access
Requests may be submitted using the contact details below.
8. Third-Party Services
Our Services may use third-party tools and services including:
Google Maps
Firebase
Cloud infrastructure providers
Analytics and notification services
These third parties may process information in accordance with their own privacy policies.
9. Children’s Privacy
App is not intended for use by children under the age of 13. We do not knowingly collect information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Continued use of the Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our Services, please contact:
Eagle Technosys
Brand: App
Email: [email protected]
Website: https://eagletechnosys.com